The present general terms of business apply to all products sold via the website by Véto-pharma, a public limited company with a share capital of €753 360, the headquarters of which are located at 12 Avenue du Québec 91140 VILLEBON SUR YVETTE, registered in the companies’ trade register of Evry under number 313 042 434 and hereafter called Véto-pharma. Placing an order implies that the Client accepts these general terms of business entirely and without restrictions.
It has been specifically agreed that these general terms of business are to be applied for direct selling to non-professional individuals that are legally capable, and for personal use only. These terms and conditions comply with the provisions pertaining to consumer rights which are also applicable for distance selling.
The present general terms of business can be altered by Véto-pharma at any time in order to comply with legal regulations or to improve the use of its website. Therefore, the conditions that apply are those effective on the date that the Client confirmed his order.


All orders received can only be considered conclusively accepted when an e-mail of confirmation has been received from Véto-pharma. This confirmation contains the present general terms of business, thus freeing Véto-pharma from any legal obligation.
The order is carried out in compliance with the legal provisions when the Client has viewed his/her order and the characteristics of the purchased products. The extended cost, the identity of the trader, delivery conditions, the client’s right to withdrawal as well as the methods. The Client has received all necessary pre-contractual information allowing him to make a non-flawed decision prior to confirming his order and making his payment.


The Products offered are those available on the website. The Products may be subject to some modifications, Véto-pharma exercised its discretion with regard to this decision. The pictures are as accurate as possible and the characteristics are as detailed as possible. It is clearly mentioned that the Products distributed by Véto-pharma are not all available online. The availability of the Products depends on the country selected. The order, basket and account system depends on the selected country when visiting the website or when creating the account.


The delivery is made to said address when placing the Order. The mentioned address cannot be changed once the Order is confirmed.
If the country is modified while the order is still being placed, the basket will be emptied automatically.
If the Client wishes to receive his/her order in a country other than the one mentioned when creating the account, he/she will have to create a new account using a different email address.
The billing country and the delivery country must imperatively be the same.
The term of delivery cannot exceed the legal maximum delivery time which is set to thirty (30) days. Whatever the circumstances, a minimum delivery time of seventy-two (72) hours is to be expected from the confirmation of the order and delivery of the Product.
If the term of delivery exceeds thirty (30) days, the Client can, after having enjoined that Véto-pharma complies within a reasonable amount of time if Véto-pharma has not complied within the said period of time, terminate the contract via registered letter with acknowledgement of receipt. The Client is exempt from enjoining Véto-pharma to comply if the latter has already been clearly informed in writing that the time for compliance represented an essential condition of the Contract for the Client.
It has been expressly provided that all delivery charges are considered as being additional charges to be borne by the Client, these charges have been mentioned in the Contract therefore giving the Client the possibility not to finalise the contract.
Possible delivery methods are limited to those enumerated on the website at the time of the Order, as well as by La Poste, the French postal service via COLISSIMO, delivery method without required signature. The Client cannot choose another delivery method once the ordered has been confirmed.
In the event of a force majeure, the present provisions cannot be applied.


The risks of damage or loss of products are borne by the Client or a third party designated by him, other than the transporter suggested by the professional, once he acquires physical possession of the Products ordered. In the case where the Client chooses a transporter other than the ones suggested by Véto-pharma, the risk transfer will be effective as soon as the Products are handed to the said transporter.
In the event of a non-compliant or faulty Delivery, the Client must inform Véto-pharma within a reasonable amount of time by registered letter with acknowledgement of receipt or by email at of the non-conformity of the Product. According to the instructions established by Véto-pharma, the Client will have to return the Product to the sender in its original packaging indicating the reason of refusal on the delivery note or on the invoice. The Products are covered by a statutory guarantee.
In these aforementioned exhaustively listed cases, the costs of returning the Product are borne by Véto-pharma. The Client can either ask for the delivery of a product that complies with the order (in the case of non-conformity) or (i) for the product to be repaired or (ii) an exchange in the case of a delivery of a faulty Product. The order is only cancelled as a last resort except if there is express consent of the Parties.


The Client has the right to withdraw within fourteen (14) calendar days, starting from the day after receiving the Product. The Client does not have to give a reason for his withdrawal. However, he is explicitly informed that all return costs are entirely at his charge as part of his right to exercising the right of withdrawal.
The Product must be returned in its original state and packed carefully.
The Client may be held liable if damages other than those strictly necessary for the examination of the Product are inflicted on the Products.
If the right to withdrawal is applied, the Product will be entirely refunded at the purchase price (except for delivery costs), within fourteen (14) days following the receipt of the returned Product.
The right to withdrawal does not apply if the Product was especially made for the Consumer, or if it cannot be returned given its nature or if it is a perishable Product (in the present case, nutrition products for honey bees).


In the event of non-payment on the due date, for any reason whatsoever, and in whatever capacity, Véto-pharma can legally claim, without any formalities, the return of the Products at the expense and risk of the Client.


8.1. Price

The Prices are listed in the online catalogue. Prices are in Euros and all taxes are included. The Prices may be subject to change at the discretion of Véto-pharma. The price quoted at the time of the confirmation of the order is the only price applicable to the said order.
The products are subject to VAT and to all taxes in force at the time of invoicing. Prices include VAT applicable to the conditions of purchase and the given territory.
VAT can be subject to change depending on the country of destination of the Products and according to the provisions relevant to the said purchase.

Before an order is placed, the Client should create an account on the website website. Once the account has been created, and for each purchase, the Client will have to identify himself/herself on the said account. The payment is made exclusively when placing the order. The terms of payment are exhaustively listed on the website when placing an order. They include payment by Bank Card and by Paypal account.

In the event of natural disaster, fire, explosion, floods, an epidemic, a war, an invasion, riots, criminal damage, general or partial strike, lock-out, difficulties in supplying raw material, manufacturing incidents, faulty spare parts affecting production, transport disruption, acts of state and all other occurrences beyond the control of Véto-pharma, including when they happen to our suppliers…Véto-Pharma cannot be liable for any defect or delay in delivery and all direct and indirect consequences.

In terms of personal data, Véto-pharma complies with all legislation in force in the countries where it operates.
When creating an account Véto-pharma collects the following information: email address, postal address, telephone number, name and surname of the Client.
The Client will only receive documentary advertising if he/she chose that option.
The Client, may, at any time, exercise its right to rectify, consult or delete the information collected, by writing to the following address or by writing to the following postal address: 12/14 Avenue du Québec – BAT I1 - ZA COURTABOEUF – 91140 VILLEBON SUR YVETTE – FRANCE.
The data collected by Véto-pharma is retained for an indefinite period, unless the Client exercises his/her right to delete this data.
The data collected is used for commercial purposes, for sending commercial information or news with the consent of the Client as well as for statistical purposes. In no way is this data sold or communicated to a third party.


As part of the distance selling process, The VÉTO-PHARMA company is only bound by a best endeavours obligation. It cannot be held liable for any damages resulting from internet network usage such as loss of data, intrusion, virus, service failure, and other involuntary issues. Véto-pharma cannot be held liable for damage resulting from the misuse or from the Products themselves. Furthermore, Véto-pharma only commits to ensuring that the Products sold via its website comply with the listed characteristics. Véto-pharma does not commit to selling Products that meet all the requirements set by the Client.

All components of the website are and remain the exclusive intellectual property of the VÉTO-PARMA company. No one is authorised to reproduce, exploit or use, in any capacity whatsoever, even partially, components from the website whether they be under the form of photos, logos, visuals or text.